Help and Advice

Help and Advice in Guildford and Waverley

  1. Oakleaf 

For tips and resources for looking after your mental health and wellbeing during this difficult time of self-isolation, download our Resource Guide by clicking the link below. Click Here 

  1. Citizens Advice Guildford 

General advice will be given via our Adviceline which people can reach by calling 0300 330 9013 and leaving a voicemail. Voicemails will be checked Monday to Thursday from 10am – 4pm. 

    • People can make contact by completing the enquiry form on the website at guildfordcab.org.uk and select ‘Email us’. 
    • There is also a huge amount of online advice which you can access via out website. 

3.  The Surrey Virtual Wellbeing Hub 

The Surrey Virtual Wellbeing Hub is a digital platform which supports Surrey residents who need interactive mental health and emotional wellbeing support during the COVID-19 isolation measures. The Hub connects you to free online resources and support available across Surrey. This service will also offer support moving forward to target those who are socially isolated, even after the Coronavirus outbreak. 

A joint partnership between Surrey Heartlands Health & Care Partnership, Surrey County Council, Surrey and Borders Partnership and voluntary sector partners, the Hub is designed to be a ‘one-stop-shop’ for connecting people to appropriate online mental health and emotional wellbeing support, either through self-referral or referral from a third party. 

The Hub hosts a range of activities and support sessions from Surrey third party providers including Community Connections (Richmond Fellowship, Catalyst, Mary Frances Trust and their partners), Age UK Surrey and Surrey Coalition of Disabled People. It is intended to sign-up more organisations as the project progresses. 

4.  The Hub launched on 4 May 2020 and is accessed via the Health Surrey website

Those who are unable to access online services can continue to seek emotional wellbeing support through a free, 24 hour confidential helpline on 0808 802 5000 (in high demand periods, an answerphone service may be in place) or by SMS Text 07537 432411 (staffed Monday to Friday 9am-2pm). 

5.  British Heart Foundation 

The BHF is here for you in these difficult times. You can find out the latest expert information on coronavirus and your heart health, plus all the inspiration you need to stay healthy while you’re at home on our website and our specialist nurses are here for you at this unsettling time – they’re just a phone call away and can be contacted on 0300 330 3311.  

6.  Citizens Advice Waverley 

Our Advisers provide the practical knowledge and confidence you need to find your way forward during these challenging times – whoever you are and whatever your problem.

How we can help Coronavirus has made an unprecedented impact on people’s lives. If you have been affected, Citizens Advice Waverley can provide support and advice about a range of issues such as: employment, claiming benefits, paying your bills, housing problems and relationship breakdowns. Although our offices are closed during the Coronavirus crisis, we are still providing FREE AND INDEPENDENT advice.

Contact us: Email – for a fast response, please complete our online form at: Citizens Advice Waverley email form

Phone – if you need to speak with an Adviser, call our Adviceline: 0344 848 7969

On-line support: Website – visit our national information site: Coronavirus: What it Means for You  – Advice on the most popular topics relating to the impact of Coronavirus including 

    • If your employer has told you not to work Check what benefits you can get If you can’t pay your bills If you’re self-employed 
    • Summary of key Covid19 related information on Benefits, Housing, Debts, Work etc
    • Domestic Abuse: The South West Surrey Domestic Abuse Outreach Team is continuing to provide support during this period. Call us on 01483 898884 (Mon-Fri 9-4pm) or email swr@swsda.org.uk. See below for other organisations that can help: 

If you are in immediate danger call the police – 999

National Domestic Abuse Helpline 0808 2000 247 – For women and children facing domestic violence

Surrey Domestic Abuse Helpline 01483 776822 – Open 7 days a week 9am to 9pm

Men’s Advice Line 0808 801 0327 – Confidential helpline for male victims of domestic violence and abuse

National LGBT Domestic Abuse Helpline 0800 999 5428 – Emotional and practical support for LGBT+ people experiencing domestic abuse

National Centre for Domestic Violence 0800 970 2070 – An organisation that specialises in providing you with assistance to obtain emergency injunctions from being further abused

National Stalking Helpline 0808 802 0300 

7.  Healthwatch Surrey 

We’re reaching out to Surrey residents to find out their experiences of health and social care during the coronavirus pandemic and would like to hear about COVID-19 related and non-related experiences. 

We’re interested in hearing good experiences, as well as stories where people have found accessing the care they need problematic (e.g. either covid-19 related care, or other care – perhaps due to temporary changes to how cancer care, maternity care, mental health care or anything else is being delivered). We’re especially keen to reach out to seldom heard from groups, and vulnerable people to hear their stories. 

Surrey residents can share their experience with us by completing our survey (it can also be completed on someone else’s behalf): 

Alternatively, they can contact us by phone (0303 303 0023), text (07952 787 533), email (enquiries@healthwatchsurrey.co.uk) or can fill out a feedback form online

Paper copies and alternative formats of the survey are also available. 

8.  Surrey Drug and Alcohol Care 

Worried or concerned about your * Mental wellbeing? * Drugs? * Alcohol? Emotional support, information and advice for your mental wellbeing, drug or alcohol concerns. Our confidential service also helps if you are worried about family or friends. 

✓ We are totally non-judgemental and understanding. ✓ We are always available to listen to you, whatever you’re going through. 

✓ We explain the options and services available and can refer you into appropriate treatment. Call our 24/7 confidential Helpline (free from landlines & mobiles) 0808 802 5000 SMS 07537 432411(For those with hearing difficulties Mon to Fri, 9am to 2pm) 

9.  Catalyst 

Catalyst are still open for phone calls and support in connection with alcohol related issues. We understand that the current coronavirus situation is a challenging time for us all and as a people facing organisation we have been busy thinking creatively about how we can still support people within our community whilst helping to reduce the spread of COVID-19. With the Stay Home, Stay Safe in operation:

Head Office number 01483 590 150 open as usual 9am – 5pm Monday to Friday 

    • Alcohol sales have risen during lockdown and there have been several surveys looking at the changes to people’s drinking habits – Catalyst have updated and made available some new downloadable resources with information and support https://www.catalystsupport.org.uk/alcohol-support/ 
    • Don’t forget our COVID-19 Resource Guide to help people find the support they need 
    • Don’t forget the @Catalyst Safe Havens are still open and operational during this lockdown with trained staff providing an alternative to A&E for people experiencing a mentalhealth crisis. For more information about locations, visit the website  

10.  Headway Surrey 

Headway Surrey is open for business supporting adults with acquired brain injury in Surrey – All services are currently virtual! See the list below: 

    • Daily or weekly welfare support telephone calls 
    • Helpline support 
    • Virtual group sessions, ABI, art, discussions 
    • One-to-one Skype and Zoom sessions 
    • Virtual Friday Friends social group and quiz 
    • Work packages via email and post. 
    • New enquiries welcome 

Office 01483 455225 / Helpline 01483 454433 Email enquiries@headwaysurrey.org 

11.  Farnham Coronavirus Support Fund 

Apply for support 

The Farnham Coronavirus Support 

Fund is for people who need 

emergency assistance such as help 

with paying a gas/electricity bill or 

replacing an essential kitchen 

appliance such as a cooker. Apply for help today 

12.  The Brigitte Trust 

Brigitte Trust – here to help 

After a serious diagnosis, it’s really important to have someone on your side. The Brigitte Trust can help. 

As well as telephone contact for our current clients with Cancer, MND, Parkinsons and other life-limiting illness we welcome anyone at all in Surrey recently diagnosed or lonely, isolated anxious and in low mood. Our charity is a trusted partner of Surrey County Council and one of 100 trained and supported volunteers are there to listen. 

Please contact Sarah on 07469 932192 or email sarah.pattenden@brigittetrust.com 

13.  Sight for Surrey 

Sight for Surrey’s Deaf Services offers accessible coronavirus information Sight for Surrey’s Deaf Services Team has been very busy since lockdown, translating many coronavirus announcements into British Sign Language (BSL) and making them available via Facebook. 

If you or the person you support is a BSL user, then please follow Sight for Surrey on social media: Facebook: @SightforSurrey and @deafservicesteam Twitter: @SightforSurrey Instagram: @SightforSurrey 

14.  Surrey Community Action 

Surrey Community Action’s Warmth Matters project can provide advice on: 

    • Topping up a pre-pay meter 
    • Switching energy suppliers during disruption caused by coronavirus 
    • The Priority Service Register 
    • The Warm Home Discount Scheme 
    • Financial support from energy and water companies. For email and telephone advice, or more information, please contact Surrey Community Action: Telephone: 07521 503 696 Email: davidcarter@surreyca.org.uk 

15.  Trading Standards 

Trading Standards’ No Cold Calling packs Trading Standards’ No Cold Calling packs have been delivered to vulnerable residents in Surrey. If you would like to request a pack for yourself, a family member or friend, please email: trading.standards@surreycc.gov.uk 

16.  Stay Alive 

Stay Alive App The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help a person stay safe in crisis. It can be used by anyone having thoughts of suicide or if concerned about someone else who may be considering suicide. 

The app also includes a safety plan and links directly to local and national crisis resources. For further information, please visit Grassroots

17.  New app launched to provide online support to Dads

Fathers in Surrey will now have access to an exciting new free online resource, DadPad, to help guide them into fatherhood. The app is available to download onto any smart phone from app stores. Dads and their partners just need to put in their postcode and select their local NHS Hospital Trust to get information on support and services available in their local area. More information is available from Surrey Heartlands